Delivery Rates

Deliveries are made by courier service to the UK only. If you have any special requests for delivery outside of the UK, please Contact Us to discuss this possibility.

Deliveries to mainland UK (excluding areas detailed below) are charged at £7.50 per hamper weighing up to 20kg.

For remote areas of the UK charges are higher (Please see the table below for details). 

Delivery

Hampers are delivered Monday to Friday excluding public and bank holidays (“Delivery Days”) before 5pm. Unless a later Despatch Day is specified by you on the online order form, your order will be despatched as soon as possible which will usually mean:

• to mainland UK: if received before 1pm on a working day the order will be despatched the same day for delivery typically within 1-2 days;
• to mainland UK: if received after 1pm the order will be despatched the next working day for delivery typically within 1-2 days;
• non-mainland UK: delivery times vary with address but typically take an additional 1-3 days longer than anticipated mainland UK delivery times

Please Contact Us if you require an upgraded UK delivery service (e.g. before midday or before 9am delivery service) and we will advise you of the supplemental charges involved.

Inability to Deliver Hampers

It is your duty to ensure the delivery address is suitable for the Recipient (or someone authorised by the Recipient) to accept delivery of a hamper by signing the delivery note. If you provide us with the Recipient’s telephone number on the online order form, our couriers will endeavour to contact the Recipient if there is a problem with the delivery. If the courier is unable to obtain a signature when attempting to deliver, the following procedure will be followed:

• The courier will leave a card at the address with written instructions asking the Recipient to contact their local depot to arrange a convenient re-delivery date.

• The courier will then re-attempt delivery the following day and will once again leave a card if the Recipient is not available to accept delivery.

• It is then your (or the Recipient’s) responsibility to contact the depot and arrange for re-delivery or collection. Please note that you will be subject to supplemental charges by the courier for any additional re-deliveries. You will also be charged for any items which have become unsuitable for sale and need to be replaced.

Royal Mail Delivery

Please note we are unable to advise of a typical delivery period with this service as we are subject to the reliability of Royal Mail.

Delivery address

All address information must be accurate, including the postcode, and the recipient’s email and/or telephone number. We cannot accept responsibility for late or non-delivery if the Recipient’s address is insufficient or incorrect.